Douglas Stone,Bruce Patton,Sheila Heen,Roger Fisher: Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most


Description

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.


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Author: Douglas Stone,Bruce Patton,Sheila Heen,Roger Fisher
Number of Pages: 272 pages
Published Date: 25 May 2000
Publisher: Penguin Books Ltd
Publication Country: London, United Kingdom
Language: English
ISBN: 9780140277821
Download Link: Click Here
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